COVID Safe Plan

Hello Lyn Keevers,

You’re officially registered as a COVID Safe business.

The final step is showing that you’re doing your part to keep our community COVID Safe.

You can now download the official COVID Safe badge and posters to display within your business or through your business communications, so customers know you are following the Government guidelines to keep them safe when they visit you.

You can also get access to a unique QR code to help with customer record keeping.


Help with recording customer details

To help you with contactless customer record keeping, we’ve created a unique, free QR code for your business that customers can scan when they visit. Customers will need to have the Service NSW app installed on their mobile to record their visit.

It collects validated and accurate information and sends it directly to Service NSW so you don’t need to worry about handling customer data yourself. It’s quicker for NSW Health to access the information if they need to, and easier for businesses to remain compliant with their record keeping.

1. Get a QR code for your business

Each COVID Safe registered business is provided a unique QR code.

Download your unique QR code

2. Display the QR code

You can print your QR code and customer instructions, or display them on a screen e.g. a tablet. Ask the customer to open the Service NSW app and follow the prompts to scan the code.

QR code


3. Verify each customer sign in

A quick visual check of the customer’s screen will allow you to verify that their details have been recorded.Covid


Displaying signs

Show your staff and customers that you’re committed to their safety by:

  • printing and displaying your COVID Safe poster. There are translated posters for some industries available if relevant for your customers.
  • printing and displaying your COVID Safe badge as a sign or sticker to be displayed in your shop front and/or high traffic areas.
  • displaying your COVID Safe badge on your digital and social channels such as Facebook and Google maps.
  • telling your customers they can provide feedback on your business.

Different posters to choose from

There are different poster designs and colours available based on your business COVID safe plan needs.

One of the designs has information about record keeping. This poster is for businesses that are required to collect customer contact details for contact tracing.

Choose the design that best suits your business:

Poster with record keeping info:
Blue poster | White poster

Poster without record keeping info:
Blue poster | White poster

COVID Safe badge:
For printing | For digital branding

Show your COVID Safety commitment on Google Maps

Promote your COVID Safe badge when users search for your business. Read our digital guide.


What’s next

The NSW Government is also committed to sending you updates on:

  • changes to the COVID-19 rules and regulations
  • customer feedback on your business

If you need to collect your customers contact details, make sure you’re doing it in accordance with the guidelines.

Lastly, if you need to update or remove your contact details from COVID Safe, call the Service NSW call centre on 13 77 88 . You’ll need to do this if you’re leaving the business or your contact details change.

If you have any questions about COVID Safe, please get in touch by


NSW Government